Hamad Pervaiz | AI Leadership & Transformation

01 / SELECTED WORKPERSONAL CONTRIBUTIONS

The work.
The responsibility.

AI orchestration. Care delivery. Legal operations. Automotive platforms. Enterprise systems. I’ve led the work that connects the product to the business.

01 / 06AI ORCHESTRATIONProduction

One changed date.
Every affected handoff.

Planning, architecture, team & delivery leadership

I led the AI orchestration work around Renewal by Andersen’s existing systems, connecting job status, scheduling, customer communication and the people responsible for the next step.

AI orchestration
Customer journey
Systems integration
Human oversight

THE PROJECT FILM

Workflow demonstration with illustrative data and simulated actions.

Explore the product screens3 views

Renewal workflow demonstration showing a message preview, review checks and approval gate

Prepare the next action. Keep the decision visible.Open full-size screen ↗

The operating problem: One installation date changes. The order, crew schedule, coordinator and homeowner all need the right next step.
The delivery choice: Keep the existing systems of record. Coordinate changes around them, suppress stale updates and put exceptions in front of a person with the context to decide.
The working system: An orchestration layer connecting job state, scheduling and customer communication, with human review built into the workflow.

My role & the delivery scope+

The business behind the software.

A homeowner’s project moves through sales, ordering, delivery, installation and follow-up. The coordination work crosses systems and teams, with exceptions that need a person’s judgment.

What I led.

I led process discovery, architecture, planning, the delivery team and implementation. The work covered how information moves between systems, what triggers an action, and where a coordinator needs to review or intervene.

The work brings together CRM and job status, order tracking, installation scheduling and homeowner communications. Routine updates, changed dates and exceptions are treated as parts of the same operating workflow.

AI transformation means owning the connections between the technology, the customer experience and the people running the operation.

02 / 06US MEDIATION-MANAGEMENT PLATFORMProduction

A booked mediation.
A case ready to begin.

Planning, product, team & delivery leadership

I led planning, the engineering team and delivery of Scale Mediation’s platform, connecting the case lifecycle from booking and party onboarding to payments, signatures, virtual sessions and AI-assisted case preparation.

Case management
Payments & signing
Scheduling & Zoom
Case-based AI

THE PROJECT FILM

Actual product screens with fictional demo data. Film recreates the product workflow.

Explore the product screens3 views

Scale Mediation product case list with each party’s onboarding, payment and brief readiness

Know which side is ready, and exactly what is still missing.Open full-size screen ↗

The operating problem: A booked mediation still needs both sides onboarded, documents submitted, fees paid and agreements signed before the session can begin.
The delivery choice: Make preparation visible at the case level. Keep each party’s progress, payment and documents connected, with AI inside the case workspace.
The working system: A production platform spanning intake, case preparation, billing, signatures, scheduling, virtual sessions and case-based AI.

My role & the delivery scope+

The business behind the software.

A mediation involves the mediator, case managers, attorneys and parties. Booking a session is only one step in a workflow that also needs documents, payment, preparation and follow-through.

What I led.

I led the plan, team and technical delivery across the product and integrations, working through case workflows, operational interfaces and release decisions.

The scope includes secure onboarding and brief submission, calendar coordination, invoicing, Stripe payments, electronic signatures, Zoom sessions, CRM and practice reporting. Case analysis and the AI assistant are part of the case workspace. Critical information must be checked against original documents, and advanced features are enabled by account.

The responsibility crosses product, engineering and business operations, with each integration affecting the next step in the customer journey.

Explore Scale Mediation

03 / 06AUSTRALIAN DISABILITY-SERVICES SAASProduction

NDIS provider platform

From a participant’s plan
to the work on a shift.

Planning, team & delivery leadership · Long-term partner

I led planning, the engineering team and delivery of Vertex360, a production SaaS platform for Australian NDIS providers. The scope spans participant management, caregiver operations, rostering, integrations and mobile apps.

Participant management
Workforce & rostering
NDIS workflows
Mobile apps

INSIDE THE PRODUCT

Public product screens from Vertex360. Illustrative screen data.

Vertex360 public product screen showing a roster across participants and workers

Connect the participant’s support with the people delivering it.Open full-size screen ↗

The operating problem: Each shift connects a participant, a worker, a support plan and a funding allocation. The record of care has to reach the people managing the service.
The delivery choice: Connect provider administration with the frontline mobile experience, while giving managers and workers access appropriate to their roles.
The working system: Participant and workforce records, rostering, mobile shift documentation, funding and billing in one production platform.

My role & the delivery scope+

The business behind the software.

Care delivery depends on the participant’s plan, the available worker, the service record and the provider’s obligations all staying connected.

What I led.

As a long-term development partner, I led planning, the delivery team and implementation across provider operations, participant records, workforce management and the mobile experience.

The platform covers participant onboarding and support plans, worker documentation, rostering, invoicing, compliance records, incident reporting and role-based access. Provider and worker interfaces connect administration with the work happening in the field.

This is experience translating a complex service model into a connected platform that different teams can work through every day.

Explore Vertex360

04 / 06CANADIAN VEHICLE-PROTECTION PLATFORMProduction

From the dealership
to the service request.

Planning, team & delivery leadership · Automotive systems

I led planning, the engineering team and delivery of ExtendedTrust’s automotive platform, connecting dealer operations, vehicle registrations, protection plans, claims and customer service workflows.

Dealer operations
Vehicle registration
Plans & claims
Customer service

My role & the delivery scope+

The business behind the software.

The platform sits between dealerships, customers and the people administering vehicle protection and maintenance programs. A registration needs to carry through into the service workflow.

What I led.

I led planning, the team and delivery across the customer-facing experience and the internal management platform, bringing the dealer, vehicle, plan and service workflows into a shared system.

The work includes dealer management, vehicle registration, plan administration, claims workflows and reporting. ExtendedTrust’s current public offering also covers customized maintenance programs, vehicle history and centralized customer records.

This is delivery across a commercial operation with several user groups, connected records and processes that continue long after the initial sale.

Explore ExtendedTrust

05 / 06ENTERPRISE INTERNAL SYSTEMSProduction

Inside the enterprise.
Responsible for delivery.

Planning, team & delivery leadership · Internal systems

I led planning, the team and delivery work on Saudi Aramco’s intranet systems and related projects, working on the software used within the business.

Intranet systems
Internal platforms
Related projects
Delivery leadership

My role & the delivery scope+

The business behind the software.

Internal systems serve the people already working inside an organisation, with an established operating environment and existing ways of getting work done.

What I led.

My contribution covered planning, team leadership and delivery on intranet systems and related work. I can discuss my specific role and project boundaries in an interview, within the relevant confidentiality limits.

The experience adds enterprise internal-system delivery to my work on customer-facing products, operational platforms and AI implementation.

I’m comfortable leading work inside an established organisation as well as building platforms for newer businesses.

06 / 06BUSINESS OPERATING PLATFORMProduction

One operating platform.
AI inside the work.

Founder · Product direction, engineering & delivery

I founded and lead PeoplePlus, a production platform connecting hiring, people operations, project delivery, client collaboration, CRM and accounting. Its AI capabilities work within those business workflows, from voice pre-screen interviews to task drafting and agent-driven operations.

People & recruitment
Project delivery
CRM & accounting
Client portal
AI workflows

INSIDE THE PRODUCT

Public product screens and demonstrations published by PeoplePlus. Overview figures are illustrative.

PeoplePlus public product demonstration connecting sales pipeline, projects, recruitment and accounting in one workspace

The current public demonstration brings the commercial, delivery and people workflows into one view. Example figures are illustrative.Open full-size screen ↗

The operating problem: Connect the people, delivery and commercial sides of a services business, while giving employees, managers and clients the access and workflows each needs.
The delivery choice: Share client, project and task records across workflows. Give agents scoped access, keep voice-generated tasks editable, and require invoice preview and confirmation before posting.
The working system: AI voice pre-screening with recordings, transcripts and a recruiter review queue. Editable task drafts from spoken instructions. Agent tools for CRM, projects and accounting, alongside a client portal for project work and linked billing.

My role & the delivery scope+

The business behind the software.

A services business needs its people, delivery and commercial records to stay connected, while employees, managers and clients each need a different view of the work.

What I led.

As founder, I own product direction, engineering planning and delivery. I lead the team through architecture, implementation, release and ongoing operation, and use the platform within our own services business.

The platform spans recruitment, employee onboarding, leave and payroll, CRM, project boards and tasks, chat, client requests, design review, invoicing, payments and statements. The responsive web application and installable PWA sit alongside desktop and mobile implementations. AI voice screening produces recordings, transcripts and analysis for recruiters to review. Spoken instructions become editable task drafts, and scoped agent tools work with CRM, projects and accounting.

I own the product choices, the delivery and the operating consequences. That includes deciding what AI can do directly, what a person needs to review, and how the two fit into daily work.

Explore PeoplePlus

SELECTED ORGANISATION EXPERIENCE

Experience includes delivery through partners. About these references

Your AI ambition. My responsibility.

Start with
the business.

Connect AI to
the business.

Choose what
earns the
investment.

Stay close
enough to
ship it.

Make it part of
the working day.

Judge me by the work.

Let’s put
AI to work.

The work.
The responsibility.

One changed date.
Every affected handoff.

The business behind the software.

What I led.

A booked mediation.
A case ready to begin.

The business behind the software.

What I led.

From a participant’s plan
to the work on a shift.

The business behind the software.

What I led.

From the dealership
to the service request.

The business behind the software.

What I led.

Inside the enterprise.
Responsible for delivery.

The business behind the software.

What I led.

One operating platform.
AI inside the work.

The business behind the software.

What I led.

An engineer’s depth.
An operator’s
perspective.

Industry, academia and investment.

Pakistan Tech Forum

COMSATS University Islamabad

Turing Venture Capital

The role
I’m here for.

Let’s discuss the role.

Your AI ambition. My responsibility.

Start with the business.

Connect AI to the business.

Choose what earns the investment.

Stay close enough to ship it.

Make it part of the working day.

Judge me by the work.

Let’s put AI to work.

Start with
the business.

Connect AI to
the business.

Choose what
earns the
investment.

Stay close
enough to
ship it.

Make it part of
the working day.

Let’s put
AI to work.